Our happy holiday guarantee
As a member of the Familotel cooperation, we ensure you will enjoy the following family-friendly and not to mention seamless services for an all around happy and relaxing holiday.
1. Safety
- Low traffic location, no through road
- Infrastructure tailored for families
- Far-reaching safety precautions for children (e.g. childproof electricity sockets, edge protection and guard rails, doorstops etc.)
- Certified play areas and leisure facilities, selected toys
- Short distances: all important facilities for children located in close vicinity
- Certified with the official TÜV seal "O.K. für Kids"
2. Accomodation
- Family room with conservatory (Junior suites)
- Family apartments with two, three or four separate rooms, all with kitchenettes
- Communal kitchen in the main building, also accessible at night
- Comfortable atmosphere and furnishings
- Completely darkenable bedrooms
- Kitchenette in every family apartment
- Washing service complete within 24 hours or access to the guest washroom
- Fixed prices for children
3. Facilities
- Babyphone
- Changing table, pad and nappy bin
- Children’s beds and chairs
- Baby carriers, prams and buggies
- High chair and child seats
- Baby bath, potty, child toilet seat and step stools
- Bottle warmer
- Facilities to prepare food
- Playroom and relaxation areas, breast feeding area
- Internal hotel play areas maximum 200 m away
4. Child care
- Leisure, sport and adventure programme
- Immeidate contact to other children, new friends guaranteed
- Spacious play room and hotel game library
- At least two family programme items per week
- Fun with “Happy” the clown, the Familotel mascot
- Employees with first aid training especially for small children
- Paediatricians, chemists and emergency services nearby
- Individual babysitting for an additional fee
5. Food & drinks
- Priority service for kids
- Colourful children’s crockery and bib service
- Drawing set and pens at the restaurant table
- Large children’s table
- All-day drinks and juice bar for the children
- Largely “Kids all inclusive”
- Freedom to move within breakfast rooms and restaurants
6. Friendliness
- Hosts that love children and well-trained employees
- Fixed contacts for both children and adults
- Open to individual interests and children’s wishes
- Officially recognised service quality
- Baby-friendly and casual atmosphere and dedicated all around organization for relaxed and stress-free holidays
- Objective hotel rating system using an online guest questionnaire. You can review the rating system here online.
Family apartments with two, three or four separate rooms
Various restaurants and priority service for the kids
Baby and child care included
Certified safety – the TÜV Service Check
For families, holiday is a particularly important time of joint relaxation and recuperation, as well as adventure and experiences for and with the children. Nobody wants to lose this most valuable time of the year with stress and deceptive packages when it comes to child friendly service and safety. We therefore considered it high time that a reliable seal of quality for this type of accommodation was set up.
When child friendly service and safety are advertised, then they should also be offered – with the checks from TÜV NORD in line with the criteria of the DKSB, this aim is practised and made achievable in the Feldberger Hof.
The Familotel companies, particularly the Feldberger Hof, were the first businesses to have been subjected to these new strict checks. As a result, for the first time, hotels in different countries are being subjected to the same checks: Germany, Austria, Switzerland, Italy and Hungary are all subject to the same strict assessment of their particular suitability for families with children.
The Familotel Feldberger Hof achieved an outstanding certification rating of 99 points in its last certification check.
More information on the TÜV certification can be found at www.okfuerkids.de.
Quality, health & safety
When it comes to yourself, your family and your holiday, leave nothing to chance. High quality and reliable safety standards are a must for a family hotel and are non-negotiable. We have always been aware of this responsibility and act on behalf of the wellbeing of our guests on a day-to-day basis.
That is why we have been certified by multiple recognised testing organisations and have all technical and electronic devices and services throughout the hotel tested every two years. Our tap and drinking water is original GRANDER water, which is water invigorated according to the natural process invented by Johann Grander, but also fulfils all the conditions of pure, high quality and non-harmful drinking water in its original form. You can get more information at www.grander.com.
Our certifications also include:
- Seal of approval “O.K. for Kids” for child-friendly services and products (TÜV Nord und Deutscher Kinderschutzbund)
- Seal of quality “Service quality level 1” (Prüfstelle ServiceQualität Baden-Württemberg)
- Seal of quality “Service quality level 2” (Prüfstelle ServiceQualität Baden-Württemberg) from spring 2010
- DEKRA product certification for all play apparatus and play areas
- Award winner for most family-friendly hotel
Our hotel also takes a pioneering approach when it comes to safety, with numerous systems in place:
- Fire detection systems throughout the entire hotel and in all hotel rooms (not in the holiday apartments in the Feldberger Hof)
- Extensive incident reporting system throughout the entire hotel
- Defibrillator at reception
- Daily pool control as well as a monthly analysis of the water quality
- Medical aid on site during practice opening hours (external doctor with practice next to the hotel)
- Continuous first aid training for our employees by the Red Cross
We guarantee high quality and reliable security standards
Our family hotel is officially certified for its child-friendliness
First carbon-neutral hotel in Germany
