FAQ

The room should be released by 10 a.m. on the day of departure. On the day of departure you can use all the hotel facilities until noon.

At the traffic circle take the 2nd exit (service road) and drive your car to the main entrance to check-in and then we ask you to move your vehicle as soon as possible to allow the other arriving guests also a smooth check.in. You will receive information about parking at check-in from the reception.

• From 70 days prior to arrival, 60% of the booked service will be charged if the room can no longer be sold.
• Please enquire about special periods with modified cancellation periods when making the reservation.

Yes, you can take out comprehensive cover with Allianz.

You can pay your invoice by credit card. We accept Mastercard, Visa and American Express.

A deposit is required only as part of the Christmas, New Year's Eve and Carnival offer.

The first Happy Card is red and costs a one-off payment of € 59.00. It is valid for 3 years.
You can extend it for € 39.00 and will then receive a silver Happy Card that is valid for a further 3 years.
You can then extend it again for € 19.00 and will receive a golden Happy Card that is valid for the rest of your lifetime.

Further information can be found here.

No, you pay your invoice on the day of departure.

You can either pay it until 10 a.m. on the day of departure or between 3 p.m. and 9 p.m. on the day before departure.

• Underground car park A has a height limit of 1.85 m
• Underground car park B has a height limit of 2 m
• Cars with a height above 2 m can park free of charge in the car park opposite

You can go from the underground car park to our ground floor. Your room chip can open the doors to the hotel tract. From here you can take the main hotel lift up to your room.

Yes, in garage C with a parking fee. A card deposit must be paid at reception to activate the charging station. The card deposit is € 50.00.

Parking fee:

• Purely electric car: € 20.00
• Hybrid car: € 10.00

Charging of the cars is possible all day long, during the day with 4KW and from 10pm with 12KW.

If you stay for less than 4 nights, you pay a one-off charge of € 55.00 for your dog. From stays of 4 nights onwards you pay € 16.00 per day (without food).

After the guest has completed the registration form, a link to register for the Hochschwarzwald Card will be sent by Hochschwarzwald Tourismus GmbH no later than 3-5 days before the stay. Here the guest can, if desired, book additional services and have the QR code sent to his smartphone as a pdf file. This is stored in the wallet and, if plus services have been booked, the guest receives a separate QR code for each traveler.

The Hochschwarzwald Card can be used either on the day of arrival or departure. It cannot be used before the arrival date.

The KONUS Card lets you use local transport in our “surroundings” (Offenburg to Basel Baden railway station) free of charge.

More information can be found here.

It is not possible to reserve a table.

However, larger families of 6 or more can reserve a table for breakfast, lunch & dinner with the door duty team.

Yes, our all-inclusive offer is mainly available via the buffet. The buffet is self-service. A 4-course menu is also offered in the evening.

The Georg Thoma bar is open every day from 4:00 p.m. until 12:00 a.m.

We offer vegetarian or vegan options at every meal. At the lunch and dinner buffet you will find a complete vegetarian station. Unfortunately, we cannot guarantee purely vegan dishes, as our buffet always includes a combination with vegetarian dishes.

If you want to eat gluten-free, please let us know 2-3 days before your arrival, so that we can make appropriate orders in time. You will then receive a card at the reception, on which is noted in red markings, which dishes you should not eat. However, we can not guarantee a 100% gluten-free diet, as traces can never be completely excluded.

Unfortunately, we cannot offer these special diets. We therefore ask you not to make a reservation if an alternative diet is not an option for you. We thank you for your understanding!

We provide bathrobes. Bathing slippers can be purchased at reception.

The swimming pool in Happys Badeparadies and the Strudelino have 31 degrees. The baby pool and Splash World have 33 degrees.

The pool in Happys Badeparadies is 1.40 m deep. The Strudelino has a pool depth of 1.10 m. The baby pool has a depth of 0.15 m and the Splash World of 0.30 m

The swimming course costs € 70.00 per child.

The swimming course starts on Mondays at 8:45 a.m. It is not possible to start the course in the middle of the week, as the course builds on the previous days.

The swimming course runs from Monday to Friday.

The child must be 4 years old.

Children receive the Flipper badge after successfully completing the course. They can also take their “sea horse” badge with us.

• “Babyland”: 6 months – 1 year
• “Bergzwerge”: 1-2 years
• “Kinderwelt”: 3-6 years
• Wave Club: 7-10 years
• Wave Club for Teens: 11-15 years

Children aged between 3 and 6 can go to lunch with a member of the childcare team (registration in advance).

The Fundorena is open for you daily from 10 a.m. to 7 p.m.

Friday and Saturday the Fundorena is open from 10 a.m. to 8 p.m.

You don’t have to reserve for the Fundorena.

As a guest at the Feldberger Hof you can use the Fundorena for no extra charge.

Yes, but you can only take a standard pushchair and not a double one.

Your smartphone has reception throughout the hotel, except in the swimming pool or sauna area.

You can rent a pushchair/buggy from the entertainment team against a cash deposit.

Yes, there is enough space in our lifts for a standard pushchair i.e. a pushchair for one child.