FAQ

Frequently asked questions

Arrival and departure

Please note when planning your trip that we guarantee room occupancy from 4 p.m., but an earlier arrival is of course possible, but then you may have to wait longer until your room is ready. If you arrive earlier (at the earliest after 10 a.m.), check-in can already be taken care of. However, we kindly ask you not to ask for an early room check-in earlier than 3 p.m. at the reception.

You are welcome to use our Funpark from 10 a.m., as well as the Fundorena from 12 p.m. with the Hochschwarzwald Card in advance. You can choose to have lunch on the day of arrival or departure. The swimming pool can be used on the day of arrival with your room check-in from 4 p.m.

The room should be released by 10 a.m. on the day of departure. On the day of departure you can use all the hotel facilities until noon.

At the traffic circle take the 2nd exit (service road) and drive your car to the main entrance to check-in and then we ask you to move your vehicle as soon as possible to allow the other arriving guests also a smooth check.in. You will receive information about parking at check-in from the reception.

Please note when planning your trip that we guarantee room occupancy from 4 p.m., but an earlier arrival is of course possible, but then you may have to wait longer until your room is ready. If you arrive earlier (at the earliest after 10 a.m.), check-in can already be taken care of. However, we kindly ask you not to ask for an early room check-in earlier than 3 p.m. at the reception.

You are welcome to use our Funpark from 10 a.m., as well as the Fundorena from 12 p.m. with the Hochschwarzwald Card in advance. You can choose to have lunch on the day of arrival or departure. The swimming pool can be used on the day of arrival with your room check-in from 4 p.m.

Booking and payment

We only offer all-inclusive "by Feldberger Hof" packages. You can read about the included services here.

Up to 70 days before arrival you can cancel the booking in writing and free of charge.
From 70 days we charge 60 % of the booked service "All-inclusive by Feldberger Hof".

Yes, you can take out comprehensive cover with Allianz.

You can pay your invoice by credit card. We accept Mastercard, Visa and American Express.

A deposit is required only as part of the Christmas, New Year's Eve and Carnival offer.

The first Happy Card is red and costs a one-off payment of € 59.00. It is valid for 3 years.
You can extend it for € 39.00 and will then receive a silver Happy Card that is valid for a further 3 years.
You can then extend it again for € 19.00 and will receive a golden Happy Card that is valid for the rest of your lifetime.

Further information can be found here.

No, you pay your invoice on the day of departure.

You can either pay it until 10 a.m. on the day of departure or between 3 p.m. and 9 p.m. on the day before departure.

We only offer all-inclusive "by Feldberger Hof" packages. You can read about the included services here.

Parking and charging station

You can use the underground car parks or outdoor parking spaces provided for guests.

Underground car park A has a height limit of 1.85 m
Underground car park B has a height limit of 2 m
Cars with a height above 2 m can park free of charge in the car park opposite

You can go from the underground car park to our ground floor. Your room chip can open the doors to the hotel tract. From here you can take the main hotel lift up to your room.

Yes, in Garage C for an extra charge:

Purely electric car: € 20.00
Hybrid car: € 10.00

Charging of the cars is possible all day long, during the day with 4KW and from 10pm with 12KW.

You can use the underground car parks or outdoor parking spaces provided for guests.

Pets

Dogs are allowed at the Feldberger Hof. Please notify us of this when making the booking.

If you stay for less than 4 nights, you pay a one-off charge of € 55.00 for your dog. From stays of 4 nights onwards you pay € 16.00 per day (without food).

Dogs are allowed at the Feldberger Hof. Please notify us of this when making the booking.

Hochschwarzwald Card and KONUS Card

This is a guest card that offers many discounts in the Upper Black Forest. More information can be found on the website: mein.hochschwarzwald.de

After the guest has completed the registration form, a link to register for the Hochschwarzwald Card will be sent by Hochschwarzwald Tourismus GmbH no later than 3-5 days before the stay. Here the guest can, if desired, book additional services and have the QR code sent to his smartphone as a pdf file. This is stored in the wallet and, if plus services have been booked, the guest receives a separate QR code for each traveler.

The Hochschwarzwald Card can be used either on the day of arrival or departure. It cannot be used before the arrival date.

The KONUS Card lets you use local transport in our “surroundings” (Offenburg to Basel Baden railway station) free of charge.

More information can be found here.

This is a guest card that offers many discounts in the Upper Black Forest. More information can be found on the website: mein.hochschwarzwald.de

Restaurant and bar

Yes, there are fixed mealtimes:

Breakfast: 7:30 a.m. – 10:15 a.m.
Lunch: 12:00 p.m. – 1:45 p.m.
Dinner: 5:30 p.m. – 8:30 p.m.

It is not possible to reserve a table.

However, larger families of 6 or more can reserve a table for breakfast, lunch & dinner with the door duty team.

Yes, our all-inclusive offer is mainly available via the buffet. The buffet is self-service. A 4-course menu is also offered in the evening.

The Georg Thoma bar is open every day from 4:30 p.m. until 12:30 a.m.

Yes, there are fixed mealtimes:

Breakfast: 7:30 a.m. – 10:15 a.m.
Lunch: 12:00 p.m. – 1:45 p.m.
Dinner: 5:30 p.m. – 8:30 p.m.

Food allergies and intolerances

We ask you to inform us about your personal food intolerances or allergies and those of your companions 2-3 days before the day of arrival. At the reception you will then receive a card with red marking which dishes you should not eat. In general, we pay attention to a lactose- and gluten-free diet, but traces of certain foods can never be completely excluded. The service staff will of course be happy to answer any further questions you may have.

We offer vegetarian or vegan options at every meal. At the lunch and dinner buffet you will find a complete vegetarian station. Unfortunately, we cannot guarantee purely vegan dishes, as our buffet always includes a combination with vegetarian dishes.

If you want to eat gluten-free, please let us know 2-3 days before your arrival, so that we can make appropriate orders in time. You will then receive a card at the reception, on which is noted in red markings, which dishes you should not eat. However, we can not guarantee a 100% gluten-free diet, as traces can never be completely excluded.

Unfortunately, we cannot offer these special diets. We therefore ask you not to make a reservation if an alternative diet is not an option for you. We thank you for your understanding!

We ask you to inform us about your personal food intolerances or allergies and those of your companions 2-3 days before the day of arrival. At the reception you will then receive a card with red marking which dishes you should not eat. In general, we pay attention to a lactose- and gluten-free diet, but traces of certain foods can never be completely excluded. The service staff will of course be happy to answer any further questions you may have.

Swimming pool and sauna

The swimming pool is open from 7 a.m. until 10 p.m.

You’ll find the current sauna opening times here.

We provide bathrobes. Bathing slippers can be purchased at reception.

The swimming pool is open from 7 a.m. until 10 p.m.

You’ll find the current sauna opening times here.

Swimming course

This is done through the entertainment team. Simply send an e-mail to animationsleitung@feldberger-hof.de to make an enquiry or sign up.

The swimming course costs € 50.00 per child.

From 2023 the cost will be € 70.00 per child.

The swimming course starts on Mondays at 8:45 a.m. It is not possible to start the course in the middle of the week, as the course builds on the previous days.

The swimming course runs from Monday to Friday.

The child must be 4 years old.

Children receive the Flipper badge after successfully completing the course. They can also take their “sea horse” badge with us.

This is done through the entertainment team. Simply send an e-mail to animationsleitung@feldberger-hof.de to make an enquiry or sign up.

Childcare

“Babyland”: Mon, Wed, Fri, Sat, 9 a.m. to 1 p.m.; Tue, Wed, Thu, Sat, 2 p.m. to 6 p.m.
“Bergzwerge”: Monday - Saturday 9 a.m. to 1 p.m. & 2 p.m. to 6 p.m.
“Kinderwelt”: at least 60 hrs. per week on 7 days, 9 a.m. – 6 p.m.
Wave Club: daily from 9 a.m. – 9 p.m. (no supervision)
Wave Club for teens: 30 hrs. per week

“Babyland”: 6 months – 1 year
“Bergzwerge”: 1-2 years
“Kinderwelt”: 3-6 years
Wave Club: 7-10 years
Wave Club for Teens: 11-15 years

Children aged between 3 and 6 can go to lunch with a member of the childcare team (registration in advance).

“Babyland”: Mon, Wed, Fri, Sat, 9 a.m. to 1 p.m.; Tue, Wed, Thu, Sat, 2 p.m. to 6 p.m.
“Bergzwerge”: Monday - Saturday 9 a.m. to 1 p.m. & 2 p.m. to 6 p.m.
“Kinderwelt”: at least 60 hrs. per week on 7 days, 9 a.m. – 6 p.m.
Wave Club: daily from 9 a.m. – 9 p.m. (no supervision)
Wave Club for teens: 30 hrs. per week

Fundorena

The Fundorena is a 4,000 m² indoor sports hall with lots of fun & action for parents and children (from age 3). The Fundorena contains a trampoline park with a freestyle jump and children‘s trampoline park, an indoor high rope course, a sports hall, fitness room (from age 16), soft play facility (Fundo's Fun Park) from age 2 and a boulder arena.

The Fundorena is open for you daily from 10 a.m. to 7 p.m.

Friday and Saturday the Fundorena is open from 10 a.m. to 8 p.m.

You don’t have to reserve for the Fundorena.

As a guest at the Feldberger Hof you can use the Fundorena for no extra charge.

The Fundorena is a 4,000 m² indoor sports hall with lots of fun & action for parents and children (from age 3). The Fundorena contains a trampoline park with a freestyle jump and children‘s trampoline park, an indoor high rope course, a sports hall, fitness room (from age 16), soft play facility (Fundo's Fun Park) from age 2 and a boulder arena.

Feldberg cable car

Times and prices can be found on the website of the “Feldberg Lift Association”.

More information can be found here.

Yes, but you can only take a standard pushchair and not a double one.

Times and prices can be found on the website of the “Feldberg Lift Association”.

More information can be found here.

Baby phone and buggy/pushchair

Simply connect your smartphone with our room tablet. After this, functions such as white noise, lullabies, motion detection, etc. will be available to you.

Your smartphone has reception throughout the hotel, except in the swimming pool or sauna area.

You can rent a pushchair/buggy from the entertainment team against a cash deposit.

Yes, there is enough space in our lifts for a standard pushchair i.e. a pushchair for one child.

Simply connect your smartphone with our room tablet. After this, functions such as white noise, lullabies, motion detection, etc. will be available to you.

Laundry

You can use our washing machines to do your laundry for a fee. There are also tumble dryers available.

You can buy washing tablets at reception.

You can use our washing machines to do your laundry for a fee. There are also tumble dryers available.

You can buy washing tablets at reception.

WLAN and internet

Yes, there is WLAN and you can use it throughout the hotel.

Supermarket and bakery

Our “Isele-Markt” is located in the shopping passage right next to the hotel. You can buy your essential food items here. “LIDL” is the closest supermarket and is located in Feldberg-Bärental (approx. 10 mins away by car).

Nappy-changing facilities

There are nappy-changing facilities available throughout the hotel, also in the men’s toilets.